FAQ's

Unlike some other companies, we believe that you should not be rushed into enjoying your bouncy castle experience. All prices are a set price regardless of time, with the only extra charge being for further distance 

As a family run business, we need to ensure that our costs are covered, whilst understanding that at times things don’t always go to plan. Please see our Book Now page to view our cancellation policy. A 20% deposit is needed to secure all bookings. 

Legally, we can not supply a bouncy castle if the wind gust speed is over 24mph. Whilst we will take into account the surroundings as some venues are more sheltered than others, we will not take any risks on this. We will be in touch the night before to discuss and will make the decision on the day. In regards to rain, as long as it is not heavy rain we will still hire the castles, but you will need to consider user experience. Again, this will be discussed just before the event.

Generally, the castles take roughly 30-45 mins to fully inflate ready for use. Access will often impact this so please let us know if there are likely to be any additional access requirements 

We will supply all the power requirements needed but will require a continuous isolated power source no longer than 25 meters away

Depending on the size of the castle (see products), you will need to ensure that this fits comfortably into your space, with room around the back and sides for the power, as well as room in front for entry/exit. Please note it is your responsibility to ensure that suitable space is provided. 

To an extent. The surface area will need to be flat and contain a surface that will not cause any damage to the outside of the castle. Grass is the preferred surface and any other surfaces will need to be talked through on an individual basis.

We need to ensure that we can safely access the preferred position for the castle. Please take into account the weather conditions and discuss any requirements with us beforehand so we can try and accommodate these. Unreasonable access could lead to a cancellation of the booking. 

Our castles are cleaned after every use. We ask that you ensure that nothing is used on the castle that could lead to it becoming damaged or permanently stained. Our castles are put through a rigorous safety check yearly by a professional.  We are fully insured, however it is the responsibility of the booker to ensure that all rules are abided to as stated in the booking confirmation form 

As always, the choice is yours. Our aim is to ensure that you have a fun and safe time on our castles, whilst offering a service that takes any pressure off you in your event planning. As a family with young kids ourselves, we have an understanding of what makes a great bouncy castle, and you can trust in us to bring the bounce to your event.